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Writer's pictureMarcus Brown

How to create a pitch story that resonates with clients

Updated: 5 days ago

The best pitches don’t just showcase your agency’s capabilities; they tell a story that resonates deeply with the client. A compelling pitch story goes beyond facts and figures – it draws the client in, emotionally connects them with your message, and leaves them with a sense of trust in your ability to deliver. But creating a pitch story that truly resonates requires careful planning, understanding the client’s needs, and building a strong narrative.


In this article, we’ll explore the key elements of crafting a pitch story that not only highlights your expertise but also aligns with what your client values most.


Why your pitch story matters

Before diving into the details of creating a pitch story, it’s important to understand why storytelling is so crucial in the pitch process. In a competitive market, many agencies may have similar capabilities, ideas, or experience. What often makes the difference is how well you can tell a story that shows the client not just what you do, but why it matters to them.


A well-crafted pitch story does two key things:

  • It makes your message memorable. Facts and stats are important, but stories are easier to remember. A client is more likely to recall a pitch that told a story they could relate to.

  • It creates an emotional connection. Clients make decisions not just on logic but on emotion as well. A pitch story helps build trust and makes your agency feel like the right choice.


How to create a compelling pitch story

Crafting a pitch story that resonates involves a few important steps. Here’s how to ensure your pitch narrative captures the client’s attention from the very beginning.


1. Understand your client’s needs and challenges

A pitch story can only resonate if it’s aligned with the client’s specific needs and pain points. One of the key methods we use at The Great Pitch Company is what we call Client Immersion. This approach involves deeply understanding the client's market, challenges, and objectives before crafting any story.


Rather than starting with your agency’s strengths, start by considering what matters most to your client. What are their current challenges? What’s at stake for them? By framing your pitch around solving these issues, you instantly make your story more relevant and engaging.


2. Build a narrative arc

A good pitch story, like any other story, should have a clear narrative arc. This means it needs a beginning, middle, and end that leads the client through a logical progression. Start with the client’s problem – set the stage by showing you understand their challenges.


Then move to the solution – how your agency can solve these problems. Finally, end with the impact – what the client will gain by choosing your agency.


We often refer to this as the Problem-Solution-Impact Model, a structure that keeps the client engaged and shows how your agency can deliver real results.


3. Use data and insights to back up your story

While the emotional connection is important, don’t forget to ground your story in reality. Clients want to see evidence that your agency can deliver on its promises. This is where strategic insights and relevant data come into play.


Incorporating industry-specific data or insights that reflect your knowledge of the client’s sector can help bolster your story. It adds credibility to your narrative and shows the client that you’ve done your homework. The key is to weave these insights into the story naturally, rather than dumping numbers without context.


4. Make it personal

Personalisation is another powerful way to make your pitch story resonate. Referencing something unique about the client’s brand, industry, or recent success can go a long way in showing that your pitch isn’t just generic.


At The Great Pitch Company, we teach agencies to integrate personal touchpoints within their pitch. This could be through references to past projects the client has done, aligning your agency’s work to their specific industry, or even acknowledging their company’s values. Personalisation shows that you’re not just after their business – you’re committed to becoming a partner who understands them.


5. Engage emotions, but stay authentic

A good story will engage emotions, but it must also be authentic. Avoid over-promising or using gimmicky storytelling techniques that don’t feel genuine. Clients want to work with agencies they can trust, and nothing builds trust faster than authenticity.


A good pitch story should reflect your agency’s true capabilities and culture, as well as the value you can bring to the client. By being real and sincere, you build a connection that goes beyond the pitch room.


How to integrate story into your pitch delivery

At The Great Pitch Company, we focus on more than just creating great stories – we also help agencies master the delivery of those stories through techniques like Rigorous Rehearsal© and Pitch Bootcamp. Creating a compelling pitch story is one thing, but delivering it in a way that captures attention is another.


Our Pitch Bootcamp programme trains agencies to work on storytelling not just as an abstract concept, but as a skill integrated into the delivery. This means practicing not only what the story is, but how it’s told – from tone of voice to body language, and how to maintain engagement throughout.


We also emphasise the importance of storytelling in team dynamics. When multiple team members are involved in the pitch, they should each play a role in the overall narrative, creating a unified voice. This ensures that the story flows smoothly, with everyone aligned on how the story is being told.


Supporting your pitch story with strong visuals

While words are important, don’t underestimate the power of visuals in telling your pitch story. A strong visual presentation can help communicate your message more clearly and leave a lasting impression. At The Great Pitch Company, we often recommend the visual storytelling technique, which involves aligning key visuals with the emotional arc of your story.


For example, when addressing the problem in your story, use stark, thought-provoking images. As you transition into your solution, the visuals should become more hopeful, aligning with the positive outcome your agency will provide.


Conclusion: Craft a pitch story that wins new business

Creating a pitch story that resonates with clients is about more than just highlighting your strengths. It’s about understanding the client’s needs, telling a story that aligns with their challenges, and delivering it in a way that feels both personal and authentic.


By following the storytelling techniques we use at The Great Pitch Company – from understanding client pain points to delivering a narrative with emotional impact – you can build a pitch story that not only captures attention but also helps you win new business.

Remember, storytelling is a powerful tool. Use it well, and your pitch won’t just inform – it will inspire.


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